Refund Policy

The rules below provide a consistent path for changing your mind, reporting an order problem, or requesting money back.

Eligibility Rules

We accept eligible no-reason returns and exchange requests made within 30 days of the date the package is received.

Cancellations and Credits

Once the claim is approved, we process the amount back to the original payment channel within 5–10 business days, after which issuer timing may apply. Orders may be canceled prior to dispatch, but after dispatch the applicable remedy is the Refund Policy workflow.

Nonreturnable Categories

A simple preference return does not cover custom-made products, clearance or Final Sale stock, gift cards, or opened intimate and hygiene-sensitive merchandise. Customers keep their full rights for faulty fulfillment or condition even when the product category is otherwise excluded from no-reason returns.

Return Postage

Customers are not charged return freight on an approved change-of-mind return because we assume that cost. Order-quality failures such as damage, defect, wrong fulfillment, or omitted merchandise are handled with return shipping at our cost.

Who Operates This Store

Business identification: Nalgene. Direct support is available through maismile759733@gmail.com and 844-625-4363. The merchant's complete physical address—and the standard approved return destination—is 75 Panorama Creek Dr, Rochester, New York, 14625, United States.