Payment Policy

We use transparent payment rules so each customer understands accepted methods and when a charge becomes final.

Order Changes and Lawful Taxes

Sales or similar taxes apply whenever legally due and are shown through the checkout calculation. Orders may be canceled prior to dispatch, but after dispatch the applicable remedy is the Refund Policy workflow. Once the claim is approved, we process the amount back to the original payment channel within 5–10 business days, after which issuer timing may apply.

Transaction Safeguards

Sensitive card information moves within the protected payment environment provided by Shopify and its processing partners. A transaction can be held for reasonable verification or refused when payment, security, or availability checks fail.

About Credit/Debit Card

The order total is charged in USD using an eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover card.

Who Operates This Store

Business identification: Nalgene. Direct support is available through maismile759733@gmail.com and 844-625-4363. The merchant's complete physical address—and the standard approved return destination—is 75 Panorama Creek Dr, Rochester, New York, 14625, United States.